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Return and Refund Policy

 

At shop Lume (“Company,” “We,” “Us,” or “Our”), we are committed to ensuring your satisfaction with every purchase made on our website https://shoplume.info (the “Service”). If you are not completely satisfied with your purchase, we offer a clear process for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be requested within 30 days of the delivery date.
  • Certain items, such as personalized products, perishable goods, or digital downloads, may not be eligible for return. Please check the product description for any exceptions.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at contact@shoplume.info or call us to request a return.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for sending the item back.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing time for refunds may take 5–10 business days depending on your bank or payment provider.
  • Shipping costs are non-refundable, except when the return is due to our error (e.g., wrong or defective item).

4. Exchanges

If you wish to exchange an item, please contact us at contact@shoplume.info. Exchanges are subject to product availability. If the desired item is unavailable, we may issue a refund instead.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at contact@shoplume.info with your order number and a photo of the item. We will provide instructions for a replacement or refund.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, contact us:

📧 contact@shoplume.info
📞 +1 964-738-5310
🏢 4287 Timberwolf Ct, Eielson AFB, AK 99702, USA
🌐 https://shoplume.info.